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If you wish to apply for a Residential Care Subsidy, you’ll require a needs assessment to be completed by the DHB Needs Assessment team. You can ask your GP for an assessment referral, or you can contact your local service via the NASC website at nznasca.co.nz.

Yes. An Enduring Power of Attorney (EPOA) is a legal document which sets out who can take care of your personal or financial matters if you can’t. That person is called your attorney. There are two types of EPOAs – an EPOA for Personal Care and Welfare and an EPOA for Property.

You need to set up an EPOA through a lawyer. The EPOA for Personal Care and Welfare only comes into effect if a medical practitioner determines you can no longer make decisions for yourself.

We use laptops and tablets for medication and progress notes, so our nursing staff know what you need and when you need it. Regular assessments of care are completed at least twice a year, and more often as your care needs change.

We know spirituality and culture is important, so as part of your care plan we’ll find out what’s significant to you and how we can include this in your care. Many of our Care Centres observe celebrations from different cultures and have regular visitors or services from local religious and cultural communities.

Nothing beats the comfort and reassurance of having a loved one right by your side, that’s why we created Couples Care Suites. Designed to keep couples together, they offer Rest Home and Hospital level care to suit both your individual needs. Experience the peace of mind of knowing that you and your loved one can stay together, in a Couples Care Suite.

All medication, including over-the-counter drugs, are managed by our nursing team and overseen by our contracted GP or nurse practitioner. These nurses arrange prescriptions and organise medication with our contracted pharmacies.

Free Wi-Fi is available in all of our Care Centres. Your friends and family are welcome to ring you on our phone, or you can have a phone in your room at your own expense.

Your feedback lets us know what we’re doing well and what we could do better. If you have a concern or complaint, we encourage you to first speak to the manager.

Yes. This is your own private space and it’s important you feel at home, so why not personalise it with your own pictures and ornaments? We can provide furniture, but you might like to bring your favourite chair, side table and bedspread. Please ensure all electrical items you bring in with you have been certified and tagged as safe by an electrician before you move in. Alternatively, our maintenance team may be able to do this for you, but there could be an extra charge for this service.

All our Care Centres have a hairdresser who visits regularly. And for an extra cost, some of our Care Centres can even arrange for someone to come in and give you a massage or a manicure if you’d like a bit of pampering.